Terms and Conditions

Welcome to Japanese Toilets. These Terms and Conditions outline the rules and regulations for using our website, accessing our services, and purchasing our products. By browsing our site (https://japanese-toilets.co.uk) or by placing an order, you are deemed to have accepted these terms in full. Please read them carefully, as they form a legally binding agreement between you and Japanese Toilets.

These Terms and Conditions apply to all users of the website, including browsers, vendors, customers, merchants, and content contributors. If you disagree with any part of these terms, please refrain from using our site or services.

1. Use of Website

This website is owned and operated by Japanese Toilets and is intended exclusively for residents of the United Kingdom. You agree to use our site for lawful purposes only and in a way that does not infringe upon or restrict the rights of any other user.

Prohibited activities include but are not limited to:

·        Uploading or transmitting malicious code, viruses, or any technologically harmful materials.

·        Attempting to gain unauthorised access to our systems, servers, or data.

·        Engaging in any activity that could damage, disable, overburden, or impair the proper functioning of the site.

We reserve the right to restrict access to our services or terminate accounts in response to misuse.

2. Product Information

Our smart toilets are described accurately and carefully, and detailed specifications and images are provided for each model. However, slight variations may exist due to manufacturer updates or improvements. Please note that colours and materials may appear differently depending on your screen settings.

Each toilet is supplied in brand-new condition and securely packaged. Due to the hygienic classification of our products, returns are not accepted once the product has been opened, unpackaged, or installed—unless there is an immediate and clear fault present upon delivery.

3. Orders and Payment

Orders must be placed through our official website. By submitting an order, you confirm that the details provided are accurate, and you authorise us to process the payment.

Accepted payment methods will be displayed at checkout. We require full payment at the time of ordering. Orders are subject to availability and confirmation.

We reserve the right to:

·        Refuse any order at our discretion

·        Cancel confirmed orders if payment fails or fraud is suspected

·        Limit or prohibit purchases that, in our judgment, appear to be placed by dealers or resellers

4. Shipping and Delivery

We aim to ensure a fast and safe delivery experience for all customers. To that end:

·        Delivery Service: All toilets are shipped via XDP’s specialised 2-man delivery service, ensuring careful handling and delivery.

·        Delivery Timeline: Products are typically delivered within 1 to 3 working days from dispatch, depending on the recipient’s location in the UK.

·        Delivery Fee: A standard flat fee of £49.99 applies per toilet delivery.

·        Tracking: Once your order is shipped, you will receive a tracking link via email to monitor progress. Visit https://xdp.co.uk/track/ for updates.

We currently do not ship outside the United Kingdom due to the weight and size of our products.

If you have questions about delivery or need to follow up on an existing order, please contact us at info@japanese-toilets.co.uk.

5. Returns and Cancellations

Hygiene Policy

Because our products are classified as sanitary items, returns are not accepted once the item has been opened or installed. This policy is comparable to regulations governing personal items such as undergarments and ensures the health and safety of all customers.

This return restriction complies with UK Consumer Contracts Regulations and is clearly communicated prior to purchase.

Faulty or Damaged Goods

·        We take every measure to ensure your toilet arrives in perfect condition. However, if an item is damaged or defective upon delivery:

·        Inspect the item immediately upon arrival.

·        If a fault is noted, it will be returned to the delivery team.

·        You will then be entitled to:

o   A full refund, including any shipping charges

o   Or, a no-cost replacement, dispatched as soon as possible

If an item is claimed to be faulty after delivery, we may require a return and inspection. If the item is found to be in working condition, return postage must be paid by the buyer. Once a toilet is installed, it is considered used, and no return can be accepted under hygiene regulations.

6. Warranty Policy

All toilets are covered by a 12-month manufacturer’s warranty, offering peace of mind against unexpected manufacturing faults. However, please understand the limitations of this warranty:

·        The warranty is provided by the manufacturer, not directly by Japanese Toilets.

·        Components prone to wear or misuse, such as nozzles, motors, hinges, and moving parts, are not covered if damage results from improper handling or misuse.

How to Make a Warranty Claim

1.      Email info@japanese-toilets.co.uk with a full description of the issue. Include photographs and/or videos showing the fault clearly.

2.      We will review your claim and either:

3.      Provide contact details for the manufacturer, or

4.      Offer next steps for resolving the issue

5.      Typically, the manufacturer will send spare parts or a replacement seat. Fitting may be required.

6.      Due to hygiene regulations, used toilets cannot be returned under any circumstances for repair or evaluation.

If the problem cannot be resolved through manufacturer support and no solution is found, we may—regardless of the toilet’s age—offer a significant discount on a replacement unit to help resolve the matter fairly.

7. Intellectual Property

All intellectual property rights in all content made available on this website—including, but not limited to, text, graphics, logos, images, videos, and software—are owned by or licenced to Japanese Toilets.

You may not:

·        Reproduce or redistribute any content without written consent

·        Use our trademarks or trade dress without permission

·        Extract or reuse content or data for commercial purposes

8. Limitation of Liability

To the fullest extent permitted by law, Japanese Toilets disclaims all liability for any loss or damage arising from your use of the website or the purchase of any products.

This includes but is not limited to:

·        Indirect or consequential losses

·        Loss of income, profits, or data

·        Damage caused by installation errors or product misuse

Our maximum liability shall not exceed the price paid for the product or service in question.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.

10. Contact Information

If you have questions or concerns about these Terms and Conditions or need further assistance, please reach out to us:

·        Email: info@japanese-toilets.co.uk

·        Website: https://japanese-toilets.co.uk

Thank you for shopping with Japanese Toilets. We value your business and are committed to offering high-quality products and support.