Returns

Below you will find our return policies:

Your Right to Cancel/Return (Cooling Off Period) Including Presale/Preorder Fires.

Due to the hygienic nature of the products we cannot accept any returns, similar to underwear.

These regulations do not affect your other statutory rights.

Faulty or Damaged Goods

When we deliver goods to your home they should be inspected for any defect or damage. If any defect or damage is noted, they will be uplifted immediately and returned to our warehouse. In these circumstances you will be entitled to either a full replacement, re-delivered at our expense, or a full refund including any delivery charges paid. Any item which is stated to be faulty that is returned to us for repair and found to be in working order will ONLY be returned once the buyer pays any return postage costs.

Please note all the above is prior to fitting - once the toilet has been remove from the packaging and fitted it is deemed to have been used and owing to the hygiene nature of the product is it then except from return for any reason.

This policy does not affect any other product safeguards to which you are entitled under product warranties.

Warranty terms can be found on the warranty page of this website.