Privacy Policy

At Japanese Toilets, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, https://japanese-toilets.co.uk, or engage with our products and services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal and non-personal information to improve your shopping experience and ensure the secure processing of transactions.

a) Personal Information

This includes the details you provide when placing an order or contacting us:

·        Full name

·        Email address

·        Billing and delivery addresses

·        Telephone number

·        Payment details (processed through Credit/Debit Card, Klarna, or PayPal – we do not store card numbers)

b) Technical and Usage Information

We also collect non-identifiable information automatically:

·        IP address

·        Browser type and version

·        Device type and operating system

·        Pages visited and duration on site

This data is used to maintain website functionality, enhance security, and analyse performance trends.

2. How We Use Your Information

Your information helps us to:

·        Fulfil Orders: Process payments, deliver products, and send order updates

·        Customer Support: Respond to inquiries, manage returns or warranty claims

·        Website Improvement: Analyse usage data to improve functionality, speed, and design

·        Fraud Prevention: Monitor and reduce unauthorised activity on our platform

We use your personal data only where necessary and always in compliance with applicable laws. We will never sell, lease, or trade your information to third parties.

3. Third-Party Sharing and Disclosure

We share your data only when essential to fulfil services or comply with legal obligations. These parties include:

a) Payment Gateways

·        Klarna

·        PayPal

·        Credit/Debit card processors

These platforms handle all sensitive payment information securely using encryption technologies.

b) Delivery Services

We partner with logistics providers such as XDP to safely deliver your orders to your doorstep.

c) IT and Support Providers

·        We use third-party IT services for hosting, maintenance, and technical support. These providers operate under strict data protection contracts.

All partners must adhere to data protection laws and are not permitted to use your data for their own marketing or unrelated purposes.

4. Your Data Protection Rights

As a UK resident, you have rights under the UK GDPR, including:

·        Right to Access – You can request a copy of your personal data

·        Right to Rectification – You can ask us to correct any incorrect or incomplete information

·        Right to Erasure – You may request deletion of your data in some cases

·        Right to Restrict Processing – You can limit how we use your data under certain conditions

·        Right to Object – You can object to processing based on your legitimate interests

To exercise any of these rights, email us at info@japanese-toilets.co.uk. We aim to respond within 30 days.

5. Data Security Measures

We implement strict measures to protect your information:

·        SSL encryption across all pages

·        Secure servers with firewall protection

·        Access to data is limited to trained staff only

While no online platform can guarantee 100% security, we regularly review and enhance our systems to protect against breaches.

6. Data Retention

We retain personal information only for as long as needed to:

·        Complete your purchase and delivery

·        Satisfy legal, tax, or regulatory requirements

·        Resolve disputes and enforce agreements

Once your data is no longer required, it is safely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies to:

·        Recognise returning visitors

·        Store shopping cart items

·        Analyse user behaviour and site performance

You can modify your browser settings to block or delete cookies. However, doing so may affect your site experience. For more details, please review our Cookie Policy.

8. Policy Changes

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will appear on this page with a revised "Effective Date."

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contacting Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:

·        Email: info@japanese-toilets.co.uk

·        Website: https://japanese-toilets.co.uk

Thank you for choosing Japanese Toilets. We are committed to treating your personal data with the highest level of transparency, care, and security.